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BellSouth Emails form our users are blocked by AT&T 
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Joined: 6. Dec 2017, 05:38
Posts: 15
Post BellSouth Emails form our users are blocked by AT&T
Hello

We recently changed our public IP address, and not all of our users emails to at&t and bellsouth customers are being blocked. I sent an email to abuse_rbl@abuse-att.net, about a week ago, and have not received a response. I really need to resolve this as sever of our clients use at&t or bellsouth email addresses.

Thanks


14. Jun 2018, 11:06
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Joined: 6. Dec 2017, 05:44
Posts: 10
Post Re: BellSouth Emails form our users are blocked by AT&T
Hello

I'm the syadmin of an ESP. For some reason most of our users with ATT email addresses are unable to receive emails from the system. We've tried numerous times reporting the issue to ATT blocks, however the issue still exists and our users are getting frustrated. Can you help please?
This is the ATT error message from our email server. We use Elastic Email as our Email service provider. They believe you are blocking our domain for some reason, as they have already moved us to another ip.
Here's an example of the error we are getting:
553 5.3.0 alph154 DNSBL:RBL 521<64.159.65.119 >_is_blocked.For information send an email to abuse_rbl@abuse-att.net
This affects most of the IPs in our netblock (64.159.65.0/24) but not all.
We've reported this many times now and gotten no reply. It's been over a month. We've gone through every remediation step listed here:

http://rbl.att.net/block_inquiry.html

Thanks



BellSouth Customer Service | BellSouth Email Setting Outlook | BellSouth Email Account


14. Jun 2018, 11:14
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Joined: 6. Dec 2017, 05:38
Posts: 15
Post Re: BellSouth Emails form our users are blocked by AT&T
Hi

Thank you, thats what we are here for! Glad I could help.

BellSouth Email Login | BellSouth Net Email Login | BellSouth Email Settings


14. Jun 2018, 11:28
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