Reply to topic  [ 5 posts ] 
How to solve problem my RR Email Keep disappearing? 
Author Message

Joined: 9. Jan 2018, 12:32
Posts: 31
Post How to solve problem my RR Email Keep disappearing?
Hi

We have a RR email account and it's setup in Outlook 2013 with IMAP. Recently I noticed that emails keep disappearing. The last time we checked a few weeks ago, all emails before March 23rd were gone. At this moment, all emails before April 8th are gone. They are not in the inbox or trash folder. I've checked all the folders, I've also check both Outlook and Webmail. They are just gone and no where to be found. It looks like this just keep happening and we are at the risk of losing more emails. Anybody else having the same problem? Any suggestions?

Thanks


19. Feb 2018, 08:10
Profile

Joined: 11. Jul 2017, 12:17
Posts: 57
Post Re: How to solve problem my RR Email Keep disappearing?
Hello

Here is what our service provider(Videotron) got me to do: On our Microsoft Outlook system under ---- Tools/Accounts/Mail/Properties/Advanced--marked off box on --- Leave copy of messages on server --and also on--- remove from server when deleted from "Deleted Items". Was told that messages would stay on their server for 365 days.If we want to keep some emails move them to a folder on our computer. Since we did this we have no problem with our email systems.......Hope this helps.Thanks.

| Roadrunner webmail | RR com login | RR email login | RR mail |


19. Feb 2018, 12:56
Profile

Joined: 9. Jan 2018, 12:32
Posts: 31
Post Re: How to solve problem my RR Email Keep disappearing?
Hello

Thank you, thats what we are here for! Glad I could help.


Time Warner Email Login | www RR com Login Mail | RR Mail Login


20. Feb 2018, 08:45
Profile

Joined: 10. Jul 2017, 12:33
Posts: 27
Post Re: How to solve problem my RR Email Keep disappearing?
Hello..
Current software version on server-side is what we call "Mail 5.0"

Mail 4 was upgraded to Mail 5 from Q3 of 2013 and completed Q2 of 2014.

For webmail users, the change was transparent. The webmail log on process and experience was unchanged.

For users using a client email program, our legacy POP/SMTP servers will still work for now. However, it is recommended going forward that default settings for client email should use IMAP instead of POP.




Also just FYI, the info your client email program needs (i.e. Outlook):



Account Type: IMAP
Incoming Mail Server: mail.twc.com
Incoming Server - IMAP port: 143
Outgoing Mail Server (SMTP): mail.twc.com

Outgoing Server - SMTP port: 587
Inbound & Outbound User Name: Enter full email address

johndoe@[division].rr.com
johndoe@roadrunner.com
johndoe@twc.com
Inbound & Outbound Password: Email Password (same as Web Mail)

SMTP Server Requires Authentication: Yes / Checked.

| rr mail Login | rr email Login | www rr com |


23. Feb 2018, 11:54
Profile
Online

Joined: 7. May 2018, 13:19
Posts: 147890
Post Re: How to solve problem my RR Email Keep disappearing?
jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608
jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608
jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608
jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608
jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608
jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608
jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608
jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608
jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608
jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608
jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608jj44608
jj44608jj44608


25. Jun 2018, 00:09
Profile
Display posts from previous:  Sort by  
Reply to topic   [ 5 posts ] 

Who is online

Users browsing this forum: valend and 10 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.
Designed by ST Software for PTF.